In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
Filling up the 'Contact Us' form In order to return any products sold through the Website, You are required to comply with the below mentioned conditions-
1. Please notify The ARTARTIS of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you are unable to do so within 48-hours, THE ARTARTIS shall not be held liable for the failure to replace the order;
2. Products should be unused.
3. THE ARTARTIS will arrange pick-up of the damaged/defective product through its own logistics partner. In the event ARTARTIS is unable to do so, ARTARTIS will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with THE ARTARTIS.
4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
5. The returned products are subject to verification and checks by ARTARTIS in order to determine the legitimacy of the complaint / return.
6. If the product is not in stock than Artartis will return your amount within 7 days in form of cheque.
7. Sometimes the delievery date make exceed due to transportation, holidays, Sundays.
Note: All legal actions will be taken care in Ujjain Juridictional Court